Frequently Asked Questions

Find answers to common questions about ordering, shipping, returns, and more at Gloria Ink Prints LLC.

1. What products do you sell?

We offer a curated selection of Sweatshirt. All of our products feature original designs and are printed on high-quality materials by our manufacturing partners (CANY, VINAWAY).

2. How long does production take?

Since all of our products are made to order, production typically takes 3-5 business days from the time your order is placed. During peak seasons (holidays, promotions), production may take slightly longer.

3. How long does shipping take?

After production is complete, shipping takes approximately 7-10 business days for domestic orders within the United States. International orders typically take 10-20 business days. Your total delivery time is production time plus shipping time.

4. How do I track my order?

Once your order has been produced and shipped, you will receive an email with a tracking number and a link to track your package. Tracking information may take 24-48 hours to update after the initial notification. If you do not receive a tracking email within 3 business days of your shipping confirmation, please contact us at support@gloriainkshop.com.

5. What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unused, unwashed, and in their original condition. Custom and personalized products are non-returnable. For complete details, please visit our Refund Policy page.

6. Can I return a custom or personalized item?

Unfortunately, custom and personalized items cannot be returned or exchanged, as they are made specifically to your order. However, if your custom item arrives defective or with a print error, please contact us at support@gloriainkshop.com within 7 days of delivery, and we will send a replacement or issue a full refund.

7. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are processed through secure, PCI-compliant payment systems. For more information, visit our Payment Methods page.

8. Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping typically takes 10-20 business days after production. Please note that customs duties, taxes, and import fees are the responsibility of the buyer and are not included in our prices.

9. What if my order arrives damaged or incorrect?

We're sorry to hear that! Please contact us at support@gloriainkshop.com within 7 days of delivery with your order number and photos of the issue. We will promptly send a replacement or issue a full refund at no additional cost to you.

10. How should I care for my products?

To keep your items looking their best, we recommend the following care instructions:

Machine wash cold, inside out
Use mild detergent; do not bleach
Tumble dry on low heat or hang dry
Do not iron directly on the printed area
Avoid dry cleaning

Following these guidelines will help preserve the print quality and extend the life of your product.

11. How can I contact customer support?

You can reach our customer support team by:

Email: support@gloriainkshop.com
Phone: +1 (956) 823-8652

Our business hours are Monday through Friday, 9:00 AM - 5:00 PM (EST). We respond to all inquiries within 1-2 business days.

Frequently Asked Questions